Funeral service is evolving, and so are the expectations of the families we serve. In this 90-minute course, Katharine and Chris will lead an open, honest discussion on the changing landscape of funeral service, from shifting traditions and consumer preferences to the growing demand for transparency and education. Drawing from real-world experience, they will share how today’s funeral professionals can adapt while still honoring the core values of care, respect, and professionalism.
This course will also explore the importance of preplanning, including how it empowers families, reduces stress during difficult times, and creates more meaningful and personalized services. Attendees are encouraged to come with questions, as this session is designed to be interactive, informative, and grounded in the realities of modern funeral service.