Emotional Intelligence: How To Work With Difficult People
Class | Registration opens 8/31/2026 8:58 AM EDT
Registration deadline: Sep. 20th
This session explores how our brains handle emotions and the basics of emotional intelligence. Participants will walk away with simple, practical ways to build emotional intelligence into everyday habits and gain helpful approaches for connecting with challenging people.
Dawn Gramling is a Licensed Independent Social Worker with over 20 years of experience as a medical social worker. Dawn is a Certified Hospice and Palliative Care Social Worker and has been working at Hospice of Northwest Ohio for 9 years. She currently works as a hospice educator in the clinical setting and the community.